🧭 Career Timeline
A detailed walkthrough of my 17+ year professional journey across IT infrastructure, service delivery, and enterprise digital transformation — with a proven track record of leadership, project delivery, and innovation in high-impact IT roles.
✅ IT Project Manager – Strategic IT Leader
CMS IT Services — Jul 2024 to Apr 2025 (10 months)
Spearheaded enterprise-level IT infrastructure projects across Azure, Microsoft 365, G-Suite, and SAP S/4HANA.
Led cloud migration strategies, improving accessibility, security, and system scalability.
Directed self-healing automation initiatives using PowerShell, Python, and Ansible.
Delivered executive-level reporting on IT ROI and digital transformation outcomes.
Played a pivotal role in defining IT governance, risk management, and cloud compliance.
Headed internal audits and cybersecurity initiatives across ISO 27001, ISO 20000, GDPR, and SOC 2.
Mentored a globally distributed IT team, led technical interviews, and drove continuous improvement programs.
Key Projects:
SAP ECC 6.0 to SAP S/4HANA Migration
Microsoft AD Migration & Azure Integration
Symphony Summit ITSM Implementation
✅ Assistant Manager – IT Operations & Infrastructure | Program Delivery Lead
Tata Communications Transformation Services Ltd — Dec 2022 to Aug 2023 (9 months)
Led end-to-end service desk operations, IT procurement, and stakeholder communication across PAN India.
Functioned as the ITSM transformation leader, implementing scalable incident and change workflows.
Acted as Project Lead for enterprise cloud and data center migration programs.
Served as Cloud Systems Engineer, specializing in Microsoft 365, Azure security, and global compliance.
Championed risk mitigation and cybersecurity enhancements across ISO and SOC standards.
Key Projects:
Dynamics 365 CRM On-Premises Upgrade
Office 365 Tenant Migration
Enterprise Data Center Migration
✅ IT Infrastructure Lead – Regional Infra & Cloud Project Owner
Sophia Fiori International BH Ltd — Jan 2021 to Dec 2022 (2 years)
Directed end-to-end infrastructure lifecycle, ensuring high availability, performance, and compliance.
Led VMware automation and backup strategy using PowerCLI and Veeam.
Functioned as IT Procurement and Budget Lead, ensuring CAPEX/OPEX alignment.
Developed SOPs, user manuals, and infrastructure design documentation for global teams.
Key Projects:
Salesforce Integration and Website Development
✅ IT Executive – ERP & Infrastructure Transformation Leader
Inox Leisure Ltd — Jan 2017 to Mar 2020 (3 yrs 3 mos)
Led nationwide deployment of multiplex IT infrastructure and network optimization.
Managed SAP and Showbizz ERP integrations, licensing compliance, and server performance.
Functioned as Regional Infrastructure Lead, coordinating with OEMs and vendors.
Designed and executed backup strategies and preventive maintenance SOPs.
Key Projects:
Multiplex IT Infrastructure Setup
✅ IT Support Supervisor – Cinema Technology & Operations Coordinator
Cinepolis India Pvt Ltd — Mar 2016 to Sep 2016 (7 months)
Managed POS systems, ticketing applications, and MIS dashboard development.
Directed IT infrastructure planning for new cinema locations.
Delivered global helpdesk support and new system implementations across stores.
Key Projects:
Cinema IT Operations & POS System Rollouts
MIS Dashboard Implementation
✅ Customer Support Engineer (L3) – Field Support Lead
ITMantra TechIntellect Pvt Ltd — Oct 2014 to Dec 2015 (1 yr 3 mos)
Led critical L3 escalations for network, hardware, and server troubleshooting.
Implemented and optimized ManageEngine ITSM tools across client environments.
Supervised IT asset audits and lifecycle planning for multiple enterprises.
Key Projects:
ManageEngine Implementation and Optimization
✅ Senior Technical Lead – Infrastructure Design & Incident Command Leader
Fengate Overseas Pvt Ltd — Feb 2008 to Sep 2014 (6 yrs 8 mos)
Headed the infrastructure team responsible for virtualization (VMware/Hyper-V) and network security.
Designed DRP, backup, and patch strategies for 24x7 enterprise IT systems.
Acted as Incident Manager for critical issues; led root cause analysis and service restoration.
Supported ERP systems (SAP, Focus) and maintained documentation across ITSM processes.
Key Projects:
ERP System Support: SAP & Focus
Virtualization Strategy with VMware/Hyper-V
24x7 Infrastructure and Incident Command
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